Although well equipped for Finnish winter, I doubt I have the clothes and gear for North Pole. Can I get them through you?

Thanks for your question... you'd be surprised at how much you may already have! Most outdoor enthusiasts already have many of the base layers, fleece, wind pants, hats, socks, etc. Most people need to purchase a new (or used) warm parka and a mitt system for their hands. Of course we can recommend some good options for you, and we might be able to lend you a pair of mitts depending on your size. We provide your anorak, boots and sleeping system, so you don't need to worry about these items. If you'd like me to email you our gear list just let me know. We also have a wonderful video called "Gear Guide" that we send to all team members. Let me know if you'd like a sneak preview :)

Is a balaclava the same as a facemask?

Good question. Typically a balaclava covers the head and neck, but leaves the face open, and a face mask covers the face. But there are a lot of hybrids out there. If you need some leads let me know and I can email you some links for shopping.

Based on your experience from previous trips, how do you prepare and solve problems like members of the expeditions going through the ice?

Great question. The ice thickness varies from several feet in most places to several inches or thinner in some places. Obviously we avoid the thin ice as much as possible. We do not cross ice that we consider to be a significant hazard. Rather we will ski around it or find another alternative. Regardless, we will demonstrate what to do if you fall through the ice during your training. We actually practice this skill on our Polar Shakedown Training. When we cross ice that is relatively thin we cross one at a time, and our guides are always nearby, ready to help. In reality, the risk of falling ALL the way through the ice is small. It's more common to have a foot go through, or maybe get wet up to the knee., etc. Of course it's also possible that you will not see any thin ice during your expedition (especially on short expeditions), or you may find "leads" of open water that you have to detour around. They are quite interesting and so much a part of polar travel that it would almost be a shame NOT to see one!

Is it possible to order the Hotel in Longyearbyen through your company?

Yes, we can make reservations for you (provided space is available) and then you pay the hotel directly during your stay. All we need is a credit card number to hold the rooms.